Shipping & Delivery
Please allow 3-5 days for unframed orders and 7-10 days for framed orders to be prepared, packaged and dispatched.
- UK orders are sent using Royal Mail Tracked (1-2 days)
- International orders are sent via Royal Mail International Tracked (7-14 days)
- Apologies but I am currently unable to send items to the EU or Northern Ireland
Buyers are responsible for any customs charges on international orders.
Returns Policy & Refunds
Please notify me as soon as possible if there are any issues with your order, or if you wish to return an item for any reason so that I can help you return it safely. You must return item(s) in their original condition to me by post or in person within 30 days. I will refund your order within 30 days of receiving the returned item(s).
Personalised or made-to-order items are non-refundable unless faulty.
The buyer is responsible for return postage unless the item is faulty or damaged. Please ensure you package item(s) securely and use a tracked and insured service.
Privacy Policy
When you place an order from me, I will receive your name, delivery address and email address. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact form, I will receive your email address.
If you join my mailing list, I will receive your email address and this is stored securely by MailerLite. I will use your email address to send you occasional newsletter emails about my art. I will not bombard you with emails and you can unsubscribe at any time.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
- With delivery companies to fulfil your order.
- To comply with legal or tax obligations.
My shop uses SSL, which adds a layer of security when you enter your information at checkout. Payments are processed securely by Paypal or Stripe (depending which payment method you choose) - you are protected by their individual privacy policies.
Cookies
This site is powered by Big Cartel. By using this website, you agree to the use of cookies. Cookies are only used by Big Cartel where strictly necessary to help my website run effectively.
I use Google Analytics to analyse visitor data for search engine optimisation and to improve website performance. When you visit my website, Google Analytics uses anonymous identifiers to track basic pageviews and visitor data such as device type, operating system, and browser type. Google Analytics does not collect any personally identifiable information.
Copyright
All artwork, images and text on this site are Copyright Sian Vernon and must not be reproduced without permission. When purchasing an original artwork or print, all copyright and reproduction rights are reserved by the artist and works must not be reproduced in any form.
More questions? Please contact me and I will get back to you ASAP.